Short- & Long-Term Effects Of Network Downtime In Retail
Whether it’s at the register or on a browser, the typical customer despises a disruption in service. In fact, a study on customer behavior in checkout lines found 33% have abandoned a full cart in situations where they were forced to wait an excess of five minutes.
If a system suddenly crashes or power is lost, it leads to “downtime.” During the interruption, more than 60% of vendors lose the ability to process payments. This, along with other customer-affecting factors, could result in more than half of retailers experiencing low business productivity. These downtimes are costly in terms of revenue and customer retention. To protect your business, check out the resource below!